SMS/Text Message Privacy Policy

Effective Date: March 20, 2026

1. Introduction

McGarvey's Cleaning Services ("we," "our," or "us") respects your privacy. This SMS/Text Message Privacy Policy explains how we collect, use, and protect information in connection with our text message communications. By opting in to receive text messages from us, you agree to the terms outlined in this policy.

2. Information We Collect

When you opt in to our SMS program, we may collect the following information:

Your mobile phone number
Your name (if provided during scheduling)
Your service appointment details (date, time, type of service)
Your opt-in consent and date of consent
Records of messages sent to and received from you

3. How We Use Your Information

We use the information collected through our SMS program solely for the following purposes:

Sending appointment reminders and confirmations
Notifying you of schedule changes or cancellations
Responding to your text message inquiries
Sending service follow-ups or requests for feedback

We do not use your phone number or any information collected through our SMS program for marketing or promotional purposes unless you have separately opted in to receive marketing messages.

4. Consent and Opt-In

You may opt in to receive text messages from McGarvey's Cleaning Services through one or more of the following methods:

Providing verbal consent when scheduling a service by phone
Signing a service agreement that includes SMS consent
Submitting your phone number through our website or online booking form
Responding to a text message invitation with a keyword such as "YES"

Your consent is not a condition of purchasing any service from us. You may receive recurring messages. Message frequency varies based on your appointment schedule.

5. Opt-Out

You may opt out of receiving text messages at any time by:

Replying STOP to any message you receive from us
Calling us at the phone number listed below
Emailing us at the address listed below

After opting out, you will receive one final confirmation message. You will not receive any additional text messages from us unless you opt in again.

6. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. McGarvey's Cleaning Services is not responsible for any charges incurred from your carrier for receiving text messages.

7. Information Sharing and Disclosure

We do not sell, rent, or share your personal information collected through our SMS program with third parties for their marketing purposes. We will never share your opt-in data or consent status with any third party.

We may share your information only in the following limited circumstances:

With our SMS service provider (Twilio) solely for the purpose of delivering messages on our behalf
When required by law, regulation, or legal process
To protect the safety, rights, or property of McGarvey's Cleaning Services or others

8. Data Retention

We retain your phone number and message records for as long as you remain opted in to our SMS program and for a reasonable period thereafter for record-keeping and compliance purposes. Once you opt out, we will remove your number from our active messaging list promptly.

9. Data Security

We take reasonable measures to protect the information collected through our SMS program from unauthorized access, use, or disclosure. Our SMS service provider (Twilio) maintains industry-standard security practices, including encryption of data in transit and at rest.

10. Children's Privacy

Our SMS program is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors through our text messaging program.

11. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you by text message or by posting the updated policy on our website. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our SMS practices, please contact us:

McGarvey's Cleaning Services
Clearfield, PA
Phone: (814) 768-9766
Email: info@mcgarveyscleaning.com
Website: www.mcgarveyscleaning.com